Frequently Asked Questions
Find quick answers to common questions about our services and policies. If you need further assistance, feel free to contact us directly. We’re here to help!
How do I book online?
To schedule online, all you have to do is fill out some details about what you need, who you are, pick a date/time and wait for a confirmation to arrive.
Can I trust my cleaning professional?
All of our cleaners are heavily vetted to ensure we only work with high integrity professionals. This makes for a safe and delightful experience for all of our clients.
When will I be charged?
You will not be charged until after the service is provided and you are 100% happy with your clean.
Do you bring your own cleaning supplies?
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
What services do you offer?
We offer a wide range of cleaning services including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, carpet cleaning, window cleaning, and specialized cleaning for kitchens and bathrooms. Visit our Services page for a detailed list of all the services we provide.
Are your cleaning products safe?
Yes, we use eco-friendly and non-toxic cleaning products that are safe for your family, pets, and the environment. We prioritize health and safety in all our cleaning practices.
How do I schedule a cleaning service?
You can schedule a cleaning service by contacting us via phone, email, or through our website’s contact form. We will work with you to find a convenient time for your cleaning appointment.
Do I need to be home during the cleaning?
No, you do not need to be home during the cleaning. Many of our clients provide us with access to their homes while they are away. However, you are welcome to stay if you prefer.
What should I do to prepare for the cleaning?
We ask that you tidy up any personal items and clear clutter from surfaces that you want to be cleaned. This helps our team focus on deep cleaning your space efficiently.
Are your cleaners insured and bonded?
Yes, all of our cleaners are fully insured and bonded. We carefully screen and train our staff to ensure they provide reliable and trustworthy service.
What happens if something is damaged during the cleaning?
We take great care in handling your belongings, but if any damage occurs, please notify us immediately. We are insured and will handle the situation promptly and professionally.
Can I customize my cleaning plan?
Absolutely! We offer customized cleaning plans tailored to your specific needs and preferences. Whether you need specific areas cleaned or have particular instructions, we are happy to accommodate your requests.
What is your cancellation policy?
We understand that schedules can change. If you need to cancel or reschedule your cleaning appointment, please notify us at least 24 hours in advance to avoid any cancellation fees.
How do I pay for the cleaning service?
We accept various payment methods, including credit cards, debit cards, and online payments. Payment details will be discussed and arranged when you schedule your service.
Our Working Process.
We’ve had the privilege of working alongside an extensive roster of clients, spanning across national and international borders
01. Call Or Book Online
Easily schedule your service with our intuitive online booking form. Quick, hassle-free, and available 24/7.
02. Get Expert Cleaner
Experience superior cleanliness with our team of expert cleaners. Trustworthy, skilled, and equipped with top-notch tools
03. Enjoy Cleaning
Rediscover the joy of a clean space with our services. Sit back, relax, and let us handle the cleaning while you enjoy the results.
Ready For A Cleaner Living Space?
Transform your home into a spotless sanctuary with J’s Premier Clean. Our expert cleaning team is ready to provide you with a comfortable, and healthier living environment